How can we help?

Search for providers offering video consultations, select a service, and choose an available time slot. Video consultations are conducted through our secure, HIPAA-compliant platform. You'll receive a link to join the consultation before your appointment.

No hidden ones — but there is a platform fee, and it is ours. Your total is the provider's listed price, standard payment processing (typically 2.9% + $0.30, handled by Stripe), and our coordination fee of $199–$549, set by procedure category and never a percentage of your treatment. All three are itemized before you confirm, and nothing is added afterwards.

Click "Sign Up" and select "Provider" account. Complete your registration, then you'll need to submit your facility information, licenses, accreditations, and credentials for verification. Once verified, you can start listing services and receiving bookings.

Browse providers using our search filters, view their profiles and services, then click "Book Now" or "Request Consultation." For services with fixed pricing, you can book directly by selecting an available time slot. For services requiring quotes, you'll submit a quote request with your medical details, and the provider will respond with a custom quote.

Creating an account is free and takes just a few minutes. Click "Sign Up" in the top right corner, choose whether you're a patient or provider, and follow the registration steps. You'll need to provide basic information like your email, name, and create a secure password. No credit card is required to create an account.

We use Stripe, a PCI-DSS Level 1 certified payment processor, to handle all payments. Your card information is never stored on our servers—it's encrypted and processed securely by Stripe. We only store payment transaction records for your booking history.

None — we never take a percentage of your treatment price, and the coordination fee is not yours to pay. It is added to the patient's total as a separate line, $199 (dental) to $549 (oncology), set by procedure category rather than procedure value. On a $35,000 cardiac procedure the fee is $499 and it does not touch your payout: you receive your listed price less standard payment processing (2.9% + $0.30). A percentage-based platform would have taken $2,800–$4,200 from that same procedure.

Every provider on Heyzl undergoes rigorous verification before they can list services. We verify licenses, credentials, accreditations, and conduct background checks. You can view all verification badges, credentials, and patient reviews on each provider's profile.

Your medical records are encrypted and stored securely in our HIPAA-compliant medical records vault. We use industry-standard encryption, and your records are accessible only to you and providers you explicitly authorize. We never share your information with third parties without your consent.

Yes, we're fully HIPAA-compliant. We maintain strict data protection standards, encrypt all medical information, conduct regular security audits, and ensure all providers understand their HIPAA obligations. Your health information is protected by law.

Cancellation policies vary by provider and are clearly displayed before you book. Many providers offer full refunds if you cancel within a certain timeframe (typically 48-72 hours before your appointment). Check the specific provider's cancellation policy on their profile.

Yes, all video consultations are conducted through our HIPAA-compliant platform with end-to-end encryption. Your consultation is private and secure, and recordings (if any) are stored securely with your medical records.

Go to your Profile → Security tab and click "Enable 2FA." You'll scan a QR code with an authenticator app (like Google Authenticator or Authy) and enter a verification code. We strongly recommend enabling 2FA for added account security.

Joining Heyzl is free for both patients and providers — no setup fees, no monthly subscriptions, and no charge for listing or for requesting care. The coordination fee ($199–$549, set by procedure category rather than a percentage of your treatment) is added to the patient's total at booking and shown as its own line item before you pay. Providers keep their treatment price less standard payment processing.

We accept major credit and debit cards through our payment processor, Stripe. Your payment is taken when you confirm a booking, and the provider's payout is held until 7 days after your scheduled treatment date — so there is time to raise a dispute if something is wrong.

We use industry-standard security measures including encryption at rest and in transit, regular security audits, HIPAA compliance, two-factor authentication, and secure session management. Your data is protected by multiple layers of security.

When you confirm a booking, your payment is taken and held by Heyzl rather than sent straight to the provider. The provider's payout is released 7 days after your scheduled treatment date. That window is yours: if you raise a dispute before the payout, it stays held until the dispute is resolved. Funds are not held in a segregated or trust account, and Heyzl is not an escrow agent.

No. Providers can only access your medical records if you explicitly grant them permission. You maintain full control over who can view your records and can revoke access at any time through your Medical Records dashboard.

If a provider cancels your appointment, you'll receive a full refund automatically, and we'll help you find an alternative provider if needed. You'll be notified immediately and can rebook at your convenience.

You have the right to access, download, and delete your medical records at any time. You control who can view your records and can revoke access. We comply with HIPAA and other applicable privacy laws. See our Privacy Policy for full details.

Yes, your privacy is our top priority. We're fully HIPAA-compliant and follow strict data protection regulations. Your personal and medical information is encrypted, and we never sell or share your data with third parties for marketing purposes.

During registration, you'll need to accept our Terms of Service, Privacy Policy, and Medical Records Consent. For certain procedures, you may also need to sign a liability waiver. All documents are versioned and you'll be notified of any updates.

Patient accounts are for individuals seeking medical care. You can search for providers, book appointments, manage medical records, and track your bookings. Provider accounts are for healthcare facilities and professionals who want to list their services on our platform. Providers can manage their profile, set availability, respond to quote requests, and receive bookings.

After creating your account, you'll be guided through profile completion. For patients, this includes personal information, medical history (optional), and preferences. For providers, you'll need to complete your facility profile, upload credentials, and set up your services. A complete profile helps you get the most out of the platform.

Verification badges indicate that a provider has been verified by our team. The "Verified" badge means all credentials have been checked. "Top Rated" indicates high patient satisfaction. "Quick Response" shows providers who respond to inquiries within 24 hours. Always review a provider's full profile and credentials before booking.

Yes, all provider profiles display patient reviews and ratings. You can filter providers by rating, read detailed reviews, and see response rates. Reviews are verified to ensure authenticity.

Some services require a custom quote based on your specific medical needs. You'll submit a quote request with details about your condition, preferred dates, and any special requirements. Providers verified for that procedure review your request and send a personalized, itemized quote. We don't promise a response time while provider corridors are still being onboarded. You can then accept, decline, or request changes to the quote.

Yes, you can place a 24-hour hold on an available appointment slot while you finalize your decision. This gives you time to review the provider, compare options, or consult with family. After 24 hours, the hold expires and the slot becomes available again.

You'll need a device with a camera and microphone (computer, tablet, or smartphone), a stable internet connection, and a private, quiet space. We recommend using Chrome, Firefox, or Safari browsers for the best experience.

This depends on the provider and local regulations. Some providers can issue prescriptions for certain conditions during video consultations, while others may require an in-person visit. Check with the provider before booking.

Go to your Dashboard → My Bookings, find the booking you want to cancel, and click "Cancel Booking." You'll see the cancellation policy and any applicable refund amount. Cancellation requests are processed according to the provider's policy.

Refunds are processed according to the provider's cancellation policy. If you're eligible for a refund, it will be issued to your original payment method within 5-10 business days after cancellation is confirmed.

If you have a dispute, contact our support team immediately. We will investigate and work to resolve the issue. If the provider's payout has not yet been released, it stays withheld until the dispute is resolved. We have a fair dispute resolution process to protect both patients and providers.

For most bookings, you'll pay a 30% deposit when you confirm your booking, and the remaining balance is due 7 days before your appointment. Some providers may offer different payment terms, which will be clearly displayed before you book.

Yes, many providers allow rescheduling. Go to your booking details and click "Reschedule" to view available alternative time slots. Rescheduling policies vary by provider, so check their specific terms.

Go to your Dashboard and click on "Profile" or "My Profile." You can update personal information, contact details, medical history, and preferences at any time. Keeping your profile up to date helps providers better understand your needs.

You can upload medical records to your secure vault and then grant access to specific providers. Go to your Medical Records section, upload your documents, and use the "Share with Provider" option. You can revoke access at any time.

Go to your Profile → Security tab and click "Change Password." You'll need to enter your current password and create a new secure password (minimum 12 characters with complexity requirements).

We continuously monitor provider licenses and credentials. If a license expires, the provider's account is automatically suspended until they renew and we re-verify their credentials. You'll be notified if a provider you've booked with has any credential issues.

Immediately change your password and enable 2FA if you haven't already. Contact our support team right away through your Support Center or by email. We'll investigate and secure your account.

Visit your Profile → Notifications tab to customize how you receive notifications. You can choose to receive email, SMS, push, or in-app notifications for different events like booking confirmations, reminders, and messages.

Yes, all data is automatically backed up regularly with redundant storage. Your medical records, booking history, and account information are safely stored and can be recovered if needed.

You can download all your medical records before deleting your account. After account deletion, your records are permanently deleted according to our data retention policy, which complies with HIPAA requirements. We maintain audit logs for compliance purposes.

Click "Forgot Password" on the login page and enter your email address. You'll receive a secure link to reset your password. If you don't receive the email, check your spam folder or contact support.

Go to your Provider Dashboard → Availability to set weekly recurring availability patterns and specific date/time blocks. You can set different availability for different services and use "Out of Office" mode to temporarily pause bookings.

You'll receive notifications for new quote requests. Go to your Dashboard → Quote Requests to review patient details and medical history, then create a custom quote with itemized pricing. You have 48 hours to respond before the request auto-declines.

Yes, your Provider Dashboard includes a "Patient Demand" section showing real-time interest in your services, search trends, and booking patterns. This helps you understand market demand and optimize your listings.

Your payout is released 7 days after the patient's scheduled treatment date. If the patient raises a dispute before then, the payout stays held until the dispute is resolved. Payment reaches you via Stripe Connect to your connected account, typically 2-5 business days after release.