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Cookie Policy

How we use cookies and similar technologies

📋 QUICK SUMMARY

  • • We use cookies to make our site work and improve your experience
  • • Some cookies are essential; others are optional
  • • You can control your cookie preferences anytime
  • • We respect Do Not Track and Global Privacy Control

Last Updated: December 15, 2025

Effective Date: December 15, 2025

1. What Are Cookies?

Cookies are small text files that websites place on your device (computer, phone, or tablet) when you visit. They help websites remember your preferences, understand how you use the site, and improve your experience.

Think of cookies like a bookmark that helps a website remember you—whether that's keeping you logged in, remembering items in your cart, or understanding which pages you find most useful.

1.1 Why We Use Cookies

Heyzl uses cookies and similar technologies to:

PurposeExample
Keep you logged inSo you don't have to sign in every time
Remember your preferencesLanguage, currency, saved searches
Understand how you use our siteWhich pages are helpful, where you get stuck
Improve our servicesMake the platform faster and easier to use
Show relevant informationProviders and content that match your interests
Protect your securityDetect fraud and keep your account safe

1.2 Similar Technologies

In addition to cookies, we may use:

  • Pixels/Web Beacons: Tiny images that tell us if you opened an email
  • Local Storage: Data stored in your browser for faster loading
  • Session Storage: Temporary data that clears when you close your browser
  • Device Fingerprinting: Limited use for security purposes only

When we say "cookies" in this policy, we generally mean all these technologies.

2. Types of Cookies

Cookies can be categorized in several ways:

2.1 By Duration

TypeDescriptionExample
Session CookiesTemporary; deleted when you close your browserKeeping you logged in during a visit
Persistent CookiesRemain on your device for a set periodRemembering your language preference

2.2 By Source

TypeDescriptionExample
First-Party CookiesSet by Heyzl directlyOur analytics, your preferences
Third-Party CookiesSet by external services we usePayment processor, analytics tools

2.3 By Purpose

We categorize cookies into four main groups:

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Strictly Necessary (Essential)

Required for the website to function. Cannot be disabled.

Examples:

  • Authentication and login
  • Security features
  • Load balancing
  • Cookie consent preferences

Consent: Not required (legitimate interest)

⚙️

Functional (Preferences)

Enable personalized features and remember your choices.

Examples:

  • Language and region settings
  • Currency preferences
  • Saved searches and filters
  • Recently viewed providers

Consent: Required

📊

Analytics (Performance)

Help us understand how visitors use our website.

Examples:

  • Page views and navigation paths
  • Time spent on pages
  • Error tracking
  • Feature usage

Consent: Required

📢

Marketing (Advertising)

Used to show relevant ads and measure their effectiveness.

Examples:

  • Retargeting/remarketing
  • Social media integration
  • Ad conversion tracking
  • Cross-site tracking

Consent: Required

3. Cookies We Use

Below is a detailed list of cookies used on Heyzl. This list is reviewed and updated regularly.

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They cannot be disabled.

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization.

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website.

3.4 Marketing Cookies

These cookies are used for advertising and marketing purposes.

Note: This table is updated periodically. The actual cookies on your device may vary based on your consent choices and which features you use.

3.5 Local Storage & Session Storage

In addition to cookies, we use browser storage technologies for enhanced functionality:

KeyTypePurposeCategory
cookie_consentLocal StorageStores your cookie consent preferences as JSONEssential
ms_partner_dataLocal StoragePartner/referral attribution data for tracking referral sourcesFunctional
themeLocal StorageDark/light mode preferenceFunctional
pwa_install_dismissedLocal StorageTracks whether PWA install prompt was dismissedFunctional
supabase.auth.tokenLocal StorageAuthentication session data managed by SupabaseEssential

Local Storage data persists until explicitly cleared. You can clear Local Storage through your browser's developer tools or by clearing all site data in your browser settings.

4. Third-Party Services

We use trusted third-party services that may set their own cookies. Here's who they are and why we use them:

4.1 Analytics & Performance

ServicePurposePrivacy Policy
Google AnalyticsUnderstand site usage patternsLink
SentryError tracking, performance monitoring, and debuggingLink

4.2 Security & Infrastructure

ServicePurposePrivacy Policy
CloudflareSecurity, CDN, DDoS protectionLink
StripePayment processing, escrow management, provider payouts (Connect)Link
PersonaIdentity verification for providers and usersLink
SupabaseAuthentication, database hosting, real-time dataLink

4.3 Marketing & Advertising

ServicePurposePrivacy Policy
Google AdsAdvertising and conversion trackingLink
Meta (Facebook/Instagram)Social advertisingLink
LinkedInB2B advertising for employer and provider outreachLink

4.4 Communication & Support

ServicePurposePrivacy Policy
TwilioVideo consultations, SMS notifications, and voiceLink
Resend / SendGridTransactional and marketing email deliveryLink

4.5 Mapping & Location Services

ServicePurposePrivacy Policy
Google MapsProvider location mapping and directions (optional)Link
MapboxInteractive provider maps and destination visualizationLink

We carefully select third-party partners who share our commitment to privacy. However, their use of cookies is governed by their own privacy policies, not ours.

Learn more about our data sharing practices in our Privacy Policy →

5. Your Cookie Choices

You have control over how cookies are used on Heyzl.

5.1 Our Cookie Consent Tool

When you first visit Heyzl, you'll see a cookie consent banner that lets you:

  • Accept All: Enable all cookies
  • Reject Non-Essential: Only allow strictly necessary cookies
  • Customize: Choose exactly which categories to enable

You can change your preferences at any time:

Manage Cookie Preferences

Opens cookie preference center

5.2 What Happens When You Opt Out?

If you disable...What changes
Functional CookiesWe won't remember your language, currency, or preferences
Analytics CookiesWe can't see how you use the site (helps us improve)
Marketing CookiesYou'll still see ads, but they won't be personalized

Important: Disabling cookies will NOT affect:

  • Your ability to browse the site
  • Your ability to book procedures
  • Your account security
  • Your data rights

5.3 Withdrawing Consent

You can withdraw your consent at any time by:

  1. Clicking "Manage Cookie Preferences" (in footer or this page)
  2. Adjusting toggles for each category
  3. Clicking "Save Preferences"

Your new preferences take effect immediately, though some cookies may persist until they expire or you clear your browser data.

6. Managing Cookies in Your Browser

You can also control cookies through your browser settings. Here's how for popular browsers:

Google Chrome

  1. Click the three dots menu → Settings
  2. Privacy and security → Cookies and other site data
  3. Choose your preferred setting
Detailed Google Chrome instructions

Mozilla Firefox

  1. Click the menu button → Settings
  2. Privacy & Security panel
  3. Under 'Cookies and Site Data,' manage settings
Detailed Mozilla Firefox instructions

Safari (Mac)

  1. Safari menu → Preferences
  2. Privacy tab
  3. Manage cookie settings
Detailed Safari (Mac) instructions

Safari (iOS)

  1. Settings → Safari
  2. Privacy & Security section
  3. Toggle cookie preferences
Detailed Safari (iOS) instructions

Microsoft Edge

  1. Click the three dots menu → Settings
  2. Cookies and site permissions
  3. Manage and delete cookies and site data
Detailed Microsoft Edge instructions

Note: Browser settings may override our cookie consent tool. If you block all cookies in your browser, some features of Heyzl may not work properly.

7. Do Not Track & Global Privacy Control

7.1 Do Not Track (DNT)

"Do Not Track" is a browser setting that sends a signal to websites requesting they not track your activity.

Our Response to DNT:

We respect Do Not Track signals. When we detect a DNT signal:

  • We disable non-essential analytics cookies
  • We disable marketing/advertising cookies
  • We still use strictly necessary cookies for the site to function

7.2 Global Privacy Control (GPC)

Global Privacy Control is a newer standard that communicates your privacy preferences to websites.

Our Response to GPC:

We fully honor GPC signals. When we detect a GPC signal:

  • We treat it as a valid opt-out of "sale" or "sharing" under CCPA
  • We disable all marketing and advertising cookies
  • We disable cross-site tracking
  • We limit analytics to aggregated, non-personal data

Your Current Signals

Do Not Track (DNT):Not Enabled
Global Privacy Control:Not Enabled
Learn how to enable GPC in your browser

7.3 How to Enable GPC

GPC is supported in:

  • Brave Browser (enabled by default)
  • Firefox (with extension)
  • DuckDuckGo Browser (enabled by default)
  • Privacy Badger extension (Chrome, Firefox, Edge)
Learn more about Global Privacy Control at globalprivacycontrol.org

8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in the cookies we use
  • New regulatory requirements
  • Improvements to our practices

8.1 How We Notify You

Type of ChangeHow We Notify
Minor updates (typos, clarifications)Updated date on this page
New cookies addedBanner notification
Material changesEmail notification (if you have an account) + banner
Changes affecting consentRe-consent request

8.2 Version History

VersionDateSummary of Changes
1.0January 1, 2025Initial policy
1.1March 15, 2025Added Hotjar analytics
1.2December 15, 2025Current version - Updated third-party list

9. Questions About Cookies?

If you have questions about our use of cookies or this policy, we're here to help.

9.1 Contact Options

💬 Submit a Cookie Question

Opens quiz funnel pre-filled with cookie policy context

9.2 Related Policies

For more information about how we handle your data:

9.3 Data Protection Contact

For privacy-specific inquiries, you can also contact our Data Protection team directly:

Contact Data Protection Team