Cookie Policy
How we use cookies and similar technologies
📋 QUICK SUMMARY
- • We use cookies to make our site work and improve your experience
- • Some cookies are essential; others are optional
- • You can control your cookie preferences anytime
- • We respect Do Not Track and Global Privacy Control
Last Updated: December 15, 2025
Effective Date: December 15, 2025
1. What Are Cookies?
Cookies are small text files that websites place on your device (computer, phone, or tablet) when you visit. They help websites remember your preferences, understand how you use the site, and improve your experience.
Think of cookies like a bookmark that helps a website remember you—whether that's keeping you logged in, remembering items in your cart, or understanding which pages you find most useful.
1.1 Why We Use Cookies
Heyzl uses cookies and similar technologies to:
| Purpose | Example |
|---|---|
| Keep you logged in | So you don't have to sign in every time |
| Remember your preferences | Language, currency, saved searches |
| Understand how you use our site | Which pages are helpful, where you get stuck |
| Improve our services | Make the platform faster and easier to use |
| Show relevant information | Providers and content that match your interests |
| Protect your security | Detect fraud and keep your account safe |
1.2 Similar Technologies
In addition to cookies, we may use:
- Pixels/Web Beacons: Tiny images that tell us if you opened an email
- Local Storage: Data stored in your browser for faster loading
- Session Storage: Temporary data that clears when you close your browser
- Device Fingerprinting: Limited use for security purposes only
When we say "cookies" in this policy, we generally mean all these technologies.
2. Types of Cookies
Cookies can be categorized in several ways:
2.1 By Duration
| Type | Description | Example |
|---|---|---|
| Session Cookies | Temporary; deleted when you close your browser | Keeping you logged in during a visit |
| Persistent Cookies | Remain on your device for a set period | Remembering your language preference |
2.2 By Source
| Type | Description | Example |
|---|---|---|
| First-Party Cookies | Set by Heyzl directly | Our analytics, your preferences |
| Third-Party Cookies | Set by external services we use | Payment processor, analytics tools |
2.3 By Purpose
We categorize cookies into four main groups:
Strictly Necessary (Essential)
Required for the website to function. Cannot be disabled.
Examples:
- Authentication and login
- Security features
- Load balancing
- Cookie consent preferences
Consent: Not required (legitimate interest)
Functional (Preferences)
Enable personalized features and remember your choices.
Examples:
- Language and region settings
- Currency preferences
- Saved searches and filters
- Recently viewed providers
Consent: Required
Analytics (Performance)
Help us understand how visitors use our website.
Examples:
- Page views and navigation paths
- Time spent on pages
- Error tracking
- Feature usage
Consent: Required
Marketing (Advertising)
Used to show relevant ads and measure their effectiveness.
Examples:
- Retargeting/remarketing
- Social media integration
- Ad conversion tracking
- Cross-site tracking
Consent: Required
4. Third-Party Services
We use trusted third-party services that may set their own cookies. Here's who they are and why we use them:
4.1 Analytics & Performance
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Understand site usage patterns | Link |
| Sentry | Error tracking, performance monitoring, and debugging | Link |
4.2 Security & Infrastructure
| Service | Purpose | Privacy Policy |
|---|---|---|
| Cloudflare | Security, CDN, DDoS protection | Link |
| Stripe | Payment processing, escrow management, provider payouts (Connect) | Link |
| Persona | Identity verification for providers and users | Link |
| Supabase | Authentication, database hosting, real-time data | Link |
4.3 Marketing & Advertising
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Ads | Advertising and conversion tracking | Link |
| Meta (Facebook/Instagram) | Social advertising | Link |
| B2B advertising for employer and provider outreach | Link |
4.4 Communication & Support
| Service | Purpose | Privacy Policy |
|---|---|---|
| Twilio | Video consultations, SMS notifications, and voice | Link |
| Resend / SendGrid | Transactional and marketing email delivery | Link |
4.5 Mapping & Location Services
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Maps | Provider location mapping and directions (optional) | Link |
| Mapbox | Interactive provider maps and destination visualization | Link |
We carefully select third-party partners who share our commitment to privacy. However, their use of cookies is governed by their own privacy policies, not ours.
Learn more about our data sharing practices in our Privacy Policy →5. Your Cookie Choices
You have control over how cookies are used on Heyzl.
5.1 Our Cookie Consent Tool
When you first visit Heyzl, you'll see a cookie consent banner that lets you:
- Accept All: Enable all cookies
- Reject Non-Essential: Only allow strictly necessary cookies
- Customize: Choose exactly which categories to enable
You can change your preferences at any time:
Opens cookie preference center
5.2 What Happens When You Opt Out?
| If you disable... | What changes |
|---|---|
| Functional Cookies | We won't remember your language, currency, or preferences |
| Analytics Cookies | We can't see how you use the site (helps us improve) |
| Marketing Cookies | You'll still see ads, but they won't be personalized |
Important: Disabling cookies will NOT affect:
- Your ability to browse the site
- Your ability to book procedures
- Your account security
- Your data rights
5.3 Withdrawing Consent
You can withdraw your consent at any time by:
- Clicking "Manage Cookie Preferences" (in footer or this page)
- Adjusting toggles for each category
- Clicking "Save Preferences"
Your new preferences take effect immediately, though some cookies may persist until they expire or you clear your browser data.
6. Managing Cookies in Your Browser
You can also control cookies through your browser settings. Here's how for popular browsers:
Google Chrome
- Click the three dots menu → Settings
- Privacy and security → Cookies and other site data
- Choose your preferred setting
Mozilla Firefox
- Click the menu button → Settings
- Privacy & Security panel
- Under 'Cookies and Site Data,' manage settings
Safari (Mac)
- Safari menu → Preferences
- Privacy tab
- Manage cookie settings
Safari (iOS)
- Settings → Safari
- Privacy & Security section
- Toggle cookie preferences
Microsoft Edge
- Click the three dots menu → Settings
- Cookies and site permissions
- Manage and delete cookies and site data
Note: Browser settings may override our cookie consent tool. If you block all cookies in your browser, some features of Heyzl may not work properly.
7. Do Not Track & Global Privacy Control
7.1 Do Not Track (DNT)
"Do Not Track" is a browser setting that sends a signal to websites requesting they not track your activity.
Our Response to DNT:
We respect Do Not Track signals. When we detect a DNT signal:
- We disable non-essential analytics cookies
- We disable marketing/advertising cookies
- We still use strictly necessary cookies for the site to function
7.2 Global Privacy Control (GPC)
Global Privacy Control is a newer standard that communicates your privacy preferences to websites.
Our Response to GPC:
We fully honor GPC signals. When we detect a GPC signal:
- We treat it as a valid opt-out of "sale" or "sharing" under CCPA
- We disable all marketing and advertising cookies
- We disable cross-site tracking
- We limit analytics to aggregated, non-personal data
Your Current Signals
7.3 How to Enable GPC
GPC is supported in:
- Brave Browser (enabled by default)
- Firefox (with extension)
- DuckDuckGo Browser (enabled by default)
- Privacy Badger extension (Chrome, Firefox, Edge)
8. Changes to This Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in the cookies we use
- New regulatory requirements
- Improvements to our practices
8.1 How We Notify You
| Type of Change | How We Notify |
|---|---|
| Minor updates (typos, clarifications) | Updated date on this page |
| New cookies added | Banner notification |
| Material changes | Email notification (if you have an account) + banner |
| Changes affecting consent | Re-consent request |
8.2 Version History
| Version | Date | Summary of Changes |
|---|---|---|
| 1.0 | January 1, 2025 | Initial policy |
| 1.1 | March 15, 2025 | Added Hotjar analytics |
| 1.2 | December 15, 2025 | Current version - Updated third-party list |
9. Questions About Cookies?
If you have questions about our use of cookies or this policy, we're here to help.
9.1 Contact Options
Opens quiz funnel pre-filled with cookie policy context
9.2 Related Policies
For more information about how we handle your data:
- Privacy Policy - How we collect and use your personal data
- Terms of Service - Terms of using Heyzl
- GDPR Rights - Your rights under EU law
- CCPA Rights - Your rights under California law
9.3 Data Protection Contact
For privacy-specific inquiries, you can also contact our Data Protection team directly:
Contact Data Protection Team